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I placed an order on October 17, 2013. It has now been 7 weeks and the order has not arrived. The last information posted with the tracking # is on October 20, 2013.
Can you please look into this?
We are so sorry for the problem you met. We replied your email on Nov 27 and Dec 2, don't you received it？ We sent you a site message, you can login, go to My Account-Community-Site message to have a check. Wait for your reply, sorry for the inconvenience! (PS: Please add our email address email@example.com to your white list.)
Please get it! I know they make it and it would sell very well. I'd much rather go through you guys than through kanger since you can get them much easier! Thank you. Also please carry it in the 650 MAH and the 1000 MAH sizes.
Hi, we do not plan to proivde EVOD variable voltage kit at present. Sorry! But thank you for the suggestion.
a big THX to HG and all the team for uncomplicated and professional help! Managing all the troubles caused by China-Post and Customs in a user-friedly way makes Heaven Gifts a highly recommendable vendor!
Hello, thank you very much for you support! Wish you enjoy vaping!
First time trying DHL as my delivery method, since juice no longer can be sent via Airmail. All i have to say is WOW, the fastest shipping I have ever experienced! It might be a little more pricy, but very well worth it! Products and juice arrived in 3 days to Canada! As always the best customer service and products around!
Dear friend, glad to hear that you've received the package! Hope you will like our protucts. :) Thank you for the support! 30 points added to your account
Do you have protank 3 coils yet? Thanks
Hi, Protank 3 coils are available now, you can check at http://www.heaven-gifts.com/5pc-KangerTech-Dual-Coil-Unit-for-Protank-3-Clearomizer.html. Sorry it's out of stock now. And more coils will be available early next week. Thanks for your support.
The BEST of EVERYTHING!!!!! Thank you :)
Thank you for your supports! Look forward to more cooperation between us! 10 points added, Hope you like your vaping!
I have ordered from numerous vendors but Heaven Gifts has always been my number one go to site. Especially for the speed and reliability of their service. Thank-you
10 points added, hope you enjoy vaporing!
Dear friend, we really appreciate your acknowledgements, hope we have more cooperations in future!
When will you be getting more of the coil heads for the Kanger Protank 2?
sorry for the inconvenience, the new batch will arrive early next week, thank you for your attention!
Hola !!! quiero hacer mi primer pedido, pero no entiendo a que se refieren con: No correo aéreo registrado, Si puedo pedir los productos que aparecen con este mensaje??? Y al hacer mi pedido me dan un numero de referencia para hacer el pago en algún banco o solo se puede por medio de tarjeta de crédito ??? Gracias.
Hi dear frined, sorry for delay! We only reply the gustbook once a week, next time, if you have some problem, pls e-mail to firstname.lastname@example.org to get a fast reply.
You can order the items with "no registered airmail", but we can not send them out by registered airmail. Maybe you can choose EMS(7-10 workdays) or DHL(3-5 days) as shipping method?
Sorry that we only accept bank payment over US$800.00. So you can pay with your credit card by paypal.
After you submit your order, you can pay it firectly online by paypal with your credit card. Any problem, feel free to contact us!
Thanks for your reply, the link that you posted was to the Evod USB passthrough, I'm hoping that you will be stocking the twist which is variable voltage rather than a passthrough. Will you be getting those in stock?
Sorry for my mistake, you can find it at http://www.heaven-gifts.com/KangerTech-EVOD-VV-EVOD-Twist-650mAh-Variable-Voltage-battery.html.
The new batch will arrive on 7 or 8, Nov., thank you for your attention!
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