How to track my order?

Please sign-in and get your waybill number at "My Account".

EMS 

Once you get the waybill number, please wait for 2-3 days to track your order online as live tracking information is only available after the package is scanned by the post company. You can get tracking information at China EMS website http://www.ems.com.cn/english.html about 2-3 days later.

Sometimes, Chinese EMS site doesn't provide detailed tracking information for the pacakge. You can also get the further information at your local postal site.

Register Airmail

Once you get your waybill number, please wait for 3-6 days to track your parcel online. It takes a longer time for China post to scan Airmail parcel. You can get departure information at China Airmail site http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0 about 3-6 days later.

Note: Except Japan, US, South Africa, Hungary, China post will only show departure information and won't update arrival and delivery status.

For packages shipped to the following countries, you can get the tracking information at the local post website about 12 days after the package is shipped (at this point the package should have arrived at the country). If you don't know the website, please contact us.

Austrilia, Brazil, Bulgaria, Canada, Croatia, Cyprus, Denmark, Finland, Greece, Ireland, Israel, Japan, Korea South, Mexico, New Zealand, Norway, Portugal, Romania, Russia, Spain, Switzerland,Turkey.

For the package to UK, rare parts of airmail parcel from China can be inquired on Royalmail postal site, most of them can not be tracked online.

For the packages shipped to Germany or the Netherlands,  you can inquire the package by phone when the package arrives at your country (the waiting time is about 12 days after you get departure information at China post). The registered number will be changed by DHL post or TNT post when the package arrives at your country.

As far as we know, there is no online postal site available for packages to other countries.

If you are still unable to track your parcel, feel free to contact us. Please attach your order number, member ID or full name for us to check.

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