I don't understand the tracking status online? How to track my order? Shipping? FAQ Company Info Help Heaven Gifts

Here are some tracking status that may lead to misunderstanding, we gather them below for you.

Register airmail

China post: http://intmail.183.com.cn/item/trace/itemTrace.jsp

Arrival at transit office of exchange
Departure from outward office of exchange

Sometimes, you will only get one of this tracking status. Both of them mean that your order 'left China and en route to destination country".

For orders to most countries, those status are the last ones. China post won't update it anymore.

Held by Customs

Take it easy, it doesn't always mean that the customs seize your parcel. It also means that your parcel is processing in customs now, it will release sooner or later.

Departure from transit office of exchange

Unfortunately, your order was returned back to China. We appreciate your contact us to get the solution.

EMS

China post: http://www.ems.com.cn/english.html

Your item was delivered(SHUNYI) at 2011-03-04 13:42:00
Signed for by：李权

You didn't receive your order, but it shows that it is delivered, if you google it, this city belongs to China. Unfortunately, it means that it didn't go through China airport security, this order has been signed for by post office and will be returned to us.

If you get this status, we appreciate your contact us to let us know. We will re-ship it as soon as possible.

USPS

https://www.usps.com/

Status: Origin Post is Preparing Shipment

Here we point out that usually this status may not be updated till its final delivery.

More tracking method, you can refer to here.

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