I haven't received my order. When is the expected arrival time?

You can obtain your tracking number at "My account" and get tracking information online. Here is a guide how to track your order online. 

It takes 7-10 business days for EMS delivery and it is 10-25 business days for register airmail except the following coutries:

The shipping status to Russia is very easily to be affected and delayed.

Delivery time of Register Airmail is longer for Russian and Brazilian customers, sometimes, the waiting time would be even 50 days. It is highly recommended for Russian customers to choose EMS.

It takes nearly 15-25 business days for Italy, Colombia, Mexico, Russia customers to receive their EMS orders.

American customers please do choose EMS if possible 40 days delivery time is unacceptable for you, as airmail to United States are always detained(not seized) by customs, which will delay the delivery.

If there is anything abnormal, feel free to contact us with your order number. We will investigate for you. 

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