You are always welcome to send emails to heavengifts@heaven-gifts.com. Please attach your username or order number.

We will reply within 48 hours during weekdays. Our Customers Service Team is available on Monday - Friday from 9:00am - 17:00pm Chinese Time. f you contact us on the weekend or after work time, we'll get back to you on the next business day. You may click here to check our local time.

If you don't receive our reply on time, please remember to check your SPAM/JUNK folders. You can send email to our backup email address wayne_zsw@hotmail.com again. To prevent your email system from blocking our email, we recommend you adding our email address to your whitelist.

Please kindly understand that we are not able to provide live chatting service for the moment.